Friendly service. So happy they serve plant-based milk. My favourite is soya latte. I dropped a star because they don’t take the cups for recycling and the Costa website says take any cup to any Costa to be up cycled.
This morning, at 9 AM, i wanted to grab a hot drink. I was greeted with an angry barista that looked up at me and looked right back at her phone. I walked towards her and she wouldn’t look up at me and carried on using her phone. And after 15 seconds of silence, i said good morning, she looked up and asked eat in or take away in a unnecessary loud. I was taken back by her rudeness and asked for take away, she asked what can i get you? In a annoyed and unwelcoming manner, i asked for ‘white’ hot chocolate but instead she served my hot chocolate only. Now i am unsure if this had to with my appearance as i wear hijab and a face veil. Or if she was having a terrible morning, but that was really unacceptable.
Last visit to costa was to collect my birthday free cake .. lady serving was very miserable .. didnt acknowledge when i entered the coffee shop .. no good morning she just carried on looking through the delivery boxes ... the only thing she said to me was .. you cant eat in ... no happy birthday ... quite rude
